-
[General Questions] Do you accept packages from overseas?
-
Yes, we do accept packages from overseas. However, please note the following important details:
- Customs Inspections: If Korean customs requests any documentation for customs inspection, we will assist in providing these documents. However, there will be a handling charge of $10 for this service.
- Customs Duties and Fees: Any customs duties, taxes, or fees imposed by the Korean government are the responsibility of you. We do not cover these costs.
- Customs Inspections: If Korean customs requests any documentation for customs inspection, we will assist in providing these documents. However, there will be a handling charge of $10 for this service.
-
[General Questions] Where can I write the tracking number of incoming packages for my ShipForMe order?
-
To enter the tracking number for your ShipForMe order, follow these steps:
1. Go to Dashboard: Log in to your ShipForMe account and access your dashboard.
2. Navigate to ShipForMe Orders: Once you are on your dashboard, look for the "ShipForMe Orders" section. This is typically where you manage and track your ShipForMe orders.
3. Click 'More Details' for Your Order: Find the specific ShipForMe order for which you want to enter the tracking number.
4. Access 'Order Details': After clicking "More Details," you will be taken to a more detailed view of your order. Look for an option or button that says "Order Details".
5. Enter the Tracking Number: In the "Order Details" section, you should find a field where you can enter the tracking number of your incoming package. Input the tracking number provided to you by the seller.
By following these steps and entering the tracking number, you not only enable package tracking but also help in the accurate identification of your package. This is crucial to ensure that your incoming packages are properly linked to your ShipForMe order.
-
[Handling Packages] What is a Vacuum Packing Service, and how does it benefit me?
-
A Vacuum Packing Service is a convenient solution that helps reduce the bulk of various items like clothing, bedding, and plush toys. It works by extracting air from these items and creating space-saving packages, making storage easier and shipping more cost-effective.
Vacuum packing offers several benefits, including maximizing storage space, reducing shipping costs, and protecting items from dust, moisture, and pests. It's an excellent option for those looking to declutter, save space, or prepare items for shipping.
-
[Payments] I cannot complete the order payment with my credit card. What should I do?
-
If you encounter issues with completing your payment using your credit card, please check the following possibilities:
- The credit card issuing bank restricts your card usage: Contact your bank to ensure there are no restrictions on your card that may be causing the payment error.
- Your credit card has exceeded the available limit: Confirm that you have not exceeded your credit card's spending limit.
- Incorrect credit card information: Double-check the accuracy of the credit card information you provided during the payment process.
- Expired credit card: Verify that your credit card is still valid and has not expired.
If you have addressed these issues and still cannot complete the payment, please don't hesitate to contact our customer support team for further assistance.
-
[Handling Packages] Are there any restrictions or reasons why some items may not be eligible for consolidation?
-
Yes, there are restrictions and reasons why certain items may not be eligible for consolidation:
Overweight or Oversize Packages: If the packages applied for consolidation are too large or heavy to fit into one parcel due to size or weight restrictions, they might be consolidated into multiple packages. Our goal is to consolidate them into as few packages as possible.
Fragile or Irregular-Shaped Items: Some packages contain items that are fragile or have irregular shapes, such as golf clubs or guitars. To ensure the safe shipment of these items, consolidation may be canceled. In such cases, we will contact you within two business days after your application.
*Please note that packing instructions specified by customers are not accepted.
-
[General Questions] What should I check before purchasing and shipping items to my destination country?
-
Available Shipping Methods: You can easily find available shipping methods to your destination country using our Shipping Calculator.
Shipping Method Restrictions: Keep in mind that there may be restrictions on certain shipping methods. For example, some items like food, beverages, and cosmetics may have limitations on which shipping methods can be used. Please contact our customer support for specific information regarding these items.
Import Rules and Customs Regulations: It's essential to be aware of the import rules and Customs' regulations for your destination country. We recommend checking the relevant documentation and reaching out to the respective authorities in the destination country for specific information.
-
[Payments] What is the payment processing fee, and why am I required to pay it?
-
The payment processing fee is a charge that is applied when you make a payment for the items you wish to purchase using methods such as PayPal or credit cards. When you make a payment in USD, payment processing platforms like PayPal or credit card companies deduct a certain percentage of the total amount as a processing fee. Additionally, they apply an unfavorable exchange rate when converting your USD to the local currency in which the items are priced. This can result in a shortfall, as the assisted purchaser receives less than the full value of your payment in the seller's currency. To bridge this gap, the payment processing fee is added to your order to ensure that the assisted purchaser has enough funds to complete your purchase in the local currency without incurring a loss.
-
[Payments] Can I make purchases on your website using a currency other than USD?
-
The primary currency we utilize for all transactions on our website is the United States Dollar (USD).
-
[Shipping] I live in Korea, can I send packages overseas through your service?
-
Yes, you can use our ShipForMe service. After completing the order form, simply send your packages to us, or you are welcome to drop them off in person, and we will take care of the rest.
-
[General Questions] Do you make offline purchases?
-
We offer offline purchasing services under certain conditions. If the items you're interested in are readily available at local stores, we can assist you with the purchase. Here's how our offline purchasing service works:
Availability and Advance Payment: The items you want to purchase must be available at the physical store. Additionally, the total price, including the item cost must be paid in advance before we visit the store on your behalf.
Service Area: Our offline purchasing service is currently available only within the Seoul metropolitan area.
Fees:
- Basic Buying Service Fee: We charge a basic buying service fee of $3 per item.
- Trip Rate: There is a trip rate of $30 per hour for the time spent visiting the store. Please note that this fee does not include transportation costs.
- Non-Refundable Trip Rate: The trip rate is non-refundable, even if we are unable to purchase the item for any reason.
Before proceeding with an offline purchase, we'll provide you with an estimate of the total cost, including the item price, buying service fee, trip rate, and transportation costs (if applicable). This will help you make an informed decision and ensure a transparent transaction process.