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[Shipping] I live in Korea, can I send packages overseas through your service?
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Yes, you can use our ShipForMe service. After completing the order form, simply send your packages to us, or you are welcome to drop them off in person, and we will take care of the rest.
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[Shipping] Do you ship to addresses in Korea?
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We do offer shipping to addresses in Korea. However, please note that we charge a forwarding service fee of $10 USD per package in addition to the actual shipping cost. The domestic shipping cost within Korea typically ranges from $3 to $6 for a normal sized box.
It's important to note that we ship packages as they are received and do not provide consolidation or repackaging services.
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[Shipping] What happens if the Declared Value is inaccurate or insufficient?
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Inaccurate or insufficient Declared Value can lead to delays in customs clearance, additional fees, or even confiscation of the package. Customs authorities have the right to verify the value of the items, and discrepancies may raise suspicions or trigger further inspections. It is crucial to provide an honest and realistic value to avoid any complications.
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[Shipping] Why is it important to carefully write the Declared Value?
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The Declared Value plays a crucial role in the customs process of international shipments. It is used by customs authorities to determine applicable duties, taxes, and import fees. Therefore, accurately and carefully stating the value is essential to ensure a smooth customs clearance process.
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[Shipping] What is the "Declared Value" for customs purposes?
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The "Declared Value" refers to the value assigned to a package or shipment by the customer on the incoming package form. This value represents the estimated cost of the contents of the package.
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[Shipping] Can I send perfume, spray or sunblock?
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Below are the example of items prohibited from being sent internationally due to regulations and agreements. These restrictions apply worldwide, and all mail items undergo X-ray inspection upon acceptance. If any prohibited item is found, the mail item may be returned before being sent abroad.
For more detailed list of prohibited items, please refer here.
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[Shipping] How much will the shipping cost?
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Regrettably, we are unable to provide you with the exact total cost in advance due to several factors. These include uncertainties such as the weight of your items, the destination of your package, the shipping method you opt for, and the payment method you intend to use. However, we have a Shipping Fee Calculator available that can assist you in estimating the overall cost. While we understand the convenience of knowing the total cost beforehand, these variables make it challenging to provide an accurate pre-assessment for your specific situation.
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[Shipping] Can you ship to my country?
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We ship to most countries around the world. Please check our website for a list of supported countries or contact us if you do not see your country on the list.
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[Shipping] What happens if I provide an incorrect shipping address?
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We are not responsible for packages that are shipped to an incorrect address. Please double-check your shipping address before placing your order.
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[Shipping] What happens if my package is lost or damaged during shipping?
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If your package is lost or damaged during shipping, we will work with the carrier to file a claim and obtain compensation for the lost or damaged items.