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[Payments] Why is the exchange rate for the ShopForMe service different from the standard exchange rate?
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The exchange rate we use may differ from publicly listed market rates because our conversions are based on the bank’s buying rate—the rate at which we convert the USD received from you into local currency. This rate is typically lower than the standard exchange rate.
Additionally, payment processors such as PayPal and credit card companies deduct transaction fees before we receive your payment. These deductions can result in a shortfall, making it difficult to cover the full cost of your order using the listed price alone.
To ensure we can process your purchase without delays or discrepancies, we adjust the exchange rate to reflect the actual amount available after fees. This adjustment helps account for differences between your estimated cost and the final amount shown in our system.
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[Payments] I cannot complete the order payment with my credit card. What should I do?
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If you encounter issues with completing your payment using your credit card, please check the following possibilities:
- The credit card issuing bank restricts your card usage: Contact your bank to ensure there are no restrictions on your card that may be causing the payment error.
- Your credit card has exceeded the available limit: Confirm that you have not exceeded your credit card's spending limit.
- Incorrect credit card information: Double-check the accuracy of the credit card information you provided during the payment process.
- Expired credit card: Verify that your credit card is still valid and has not expired.
If you have addressed these issues and still cannot complete the payment, please don't hesitate to contact our customer support team for further assistance.
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[Payments] Can I make purchases on your website using a currency other than USD?
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The primary currency we utilize for all transactions on our website is the United States Dollar (USD).
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[Payments] I don't see a price for shipping when placing my consolidation request. Why is that?
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Shipping rates for a consolidated package cannot be determined until the consolidation has been completed. Shipping rates and available carriers are based on the dimensions and weight of the package. This information will be updated in your account once the consolidation has been completed and a new package number assigned. You can get an estimate from our shipping calculator.
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[Payments] What types of payment do you accept?
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We accept various payment methods, including credit cards, PayPal, and bank transfers. Please see our website for a list of accepted payment methods.
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[Payments] What is your return policy?
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Our return policy depends on the retailer's return policy for the items you purchase. We follow their policy regarding returns and refunds.