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[General Questions] When will the assisted purchase request be completed?
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Usually between 1-2 days, depending on the day the request is submitted and the volume of requests. Please note that it can take an additional 1-5 days for the package to be placed into your account based upon the shipping speed of the seller.
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[General Questions] How do I know when my package has arrived at your warehouse?
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We will send you an email notification when your package arrives at our warehouse. You can also check your account on our website for package status updates.
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[General Questions] Can I cancel my account at any time?
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Yes, you can cancel your account at any time by contacting us. Please note that any pending shipments or fees must be resolved before your account can be cancelled.
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[General Questions] How can I calculate shipping fees for my package?
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We provide a shipping calculator on our website that estimates the fees based on the package weight, dimensions, and destination.
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[General Questions] How do I verify the authenticity of the items I purchase with the assisted purchasing service?
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Unfortunately, we do not verify the authenticity and quality of the purchased items before forwarding them to you.
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[General Questions] Is my package subject to duties and/or taxes?
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Yes, you are financially responsible for any duties and/or taxes incurred. We suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. These regulations are subject to change at any time.
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[Handling Packages] What is consolidation?
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Consolidation in package forwarding refers to the process of combining multiple packages into one shipment. This can be a cost-effective way to save on shipping fees, especially if you are purchasing multiple items from different retailers.
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[Handling Packages] What is repacking?
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Repacking is the process of opening and reconfiguring the original packaging of an item upon its arrival at our warehouse. The primary objective of repacking is to optimize the packaging for international shipping, with a focus on enhancing the safety of the contents and ensuring compliance with specific shipping regulations.
If the package we receive is inadequately packed, whether due to damage or unsuitability for international transportation, we will exercise our discretion to repack it free of charge. This service is provided to add an extra layer of protection and security to your items.
Additionally, we offer a paid repacking service for customers who wish to guarantee that their package undergoes repacking according to their preferences and requirements.
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[Handling Packages] Is it possible to combine packages from different shopping sites?
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Even if you purchase products through different stores, it is possible to consolidate them into one package after they arrive to our warehouse.
However, there is a possibility that we are not be able to consolidate some items, such as items that are difficult to ship in a consolidated state due to irregular shape, being fragile, or over size/weight.
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[Handling Packages] Can I ship lithium-ion batteries?
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No, lithium-ion batteries are prohibited due to transportation regulations. However, items with lithium-ion batteries inside brand new, unopened devices are permitted for shipment through FedEx.